Refund policy
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return, less shipping costs and any payment transaction fees. We'll provide a full refund or replacement only if the return is due to our error.
To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please contact us by phone at (843) 695-1498 during store hours to arrange a return. Returns received without prior authorization will not be eligible for a refund. Please note that returns will need to be sent to the following address: Here Be Books & Games 810 Travelers Blvd Ste A2, Summerville, SC 29485-8259.
You can always contact us for any return question at (843) 695-1498.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders, personalized items, and Print on Demand books). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, less shipping and payment transaction fees, within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@herebebooks.com.